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Severe Weather Emergency Protocol

Monday 26th February 2018

The ‘SWEP’ - Severe Weather Emergency Protocol is now in operation, providing additional support for rough sleepers in Hull and the East Riding.

The SWEP comes into force on any winter night where temperatures are forecast to drop below zero.  It is additional statutory provision made by Hull City Council and East Riding of Yorkshire Council.

Dock House, on St Peter Street in Hull centre, will take direct access cases daily from 9pm.  If all bed spaces at Dock House are filled, staff will liaise with Hull City Council to provide B & B accommodation. Dock House have the option to increase emergency beds safely from 20-30 per night should this be required.

Dock House - 01482 225029.  Emmaus Outreach Team (Hull) 07539 029312.

In the East Riding rough sleepers, and those that help them, should contact the Emmaus Outreach Team on 07539 029314, or the Emergency Out-of-Hours Duty Team on 01482 393939.  Accommodation will be sorted.

All rough sleepers should be strongly encouraged to accept this support, no-one should sleep rough in such dangerous conditions.  No-one will be turned away.

Remember ‘StreetLink’ is an excellent way to refer rough sleepers to Outreach Teams in Hull and the East Riding. Download the app, or notify your concerns for a rough sleeper through the website:

Job Vacancy: Making Every Adult Matter, Humbercare Ltd

Friday 16th February 2018

SALARY £18746 per annum

MEAM (Making Every Adult Matter) is a unique coalition of national charities – Clinks, Homeless Link and Mind – formed in 2009 to improve policy and services for people facing a combination of homelessness, substance misuse, mental health problems and repeat contact with the Criminal Justice System. To support areas, MEAM has developed the MEAM Approach, a non-prescriptive seven stage framework that local areas can adapt to local circumstances. Using the MEAM Approach, local areas design and deliver their own coordinated solutions for people with multiple needs, with a specific focus on the most chaotic individuals.

The purpose of the role is to work with the MEAM Coordinator to provide coordinated support to an identified cohort of individuals facing multiple needs and exclusions within Hull. To provide a person centred approach when engaging service users, to work closely and strategically with local partners using the MEAM model to influence the planning and delivering of improvements across services. Finally, to promote and educate the MEAM approach to the wider community.

The successful candidate must have:  
• Extensive work experience and knowledge of the homeless sector
• A good understanding of the multiple needs homeless individuals may have
• An understanding of Person Centred approaches to care and support
• The ability to communicate at all levels
• The desire and ability to motivate and inspire others to achieve positive change
• Excellent organisational skills
• Compassion and empathy
• The ability to work on your own initiative
• Full Driving Licence and access to transport as the post is an Essential Car User post.

Closing Date for applications: 23rd February 2018 Interview Date: TBC

For more information regarding this role please contact Emma Wagner, Assistant Manager on 01482 497575

For an Application Pack and relevant Job Description, please contact Head Office on 01482 586633.

Job Vacancy: Young Person’s Co-ordinator, SASH Hull.

Friday 16th February 2018

Young Persons’ Coordinator, Hull, 22.5 hours per week

£26,675 per annum pro rata
Pension contribution of 9% gross annual salary

Can you motivate and support vulnerable young people to overcome their challenges, develop aspirations for the future and learn the skills to live independently?

We are recruiting for a Young Persons Coordinator to work with an expanding caseload in Hull.

As well as working with a caseload of young people in our Supported Lodgings scheme, you will contribute to developing our services for vulnerable young people in Hull and East Yorkshire.

Closing date: Monday 26 February 9.00am

Interviews: Tuesday 6 March in York

For more information and to apply, see the website:

East Riding Homelessness Strategy - Consultation

Friday 16th February 2018

East Riding of Yorkshire Council has launched a public consultation to seek views on the draft Homelessness Strategy 2018-2023

The strategy sets out our commitment to work in partnership to prevent or relieve homelessness wherever possible.

The Strategy has the following three objectives:

1. Prevention: Focus on improving homeless prevention activities

2. Supply: Increase the supply of affordable housing options (including supported accommodation) and provide more settled homes

3. Support: Provide assistance to access and maintain appropriate accommodation, particularly for vulnerable people and those at risk of homelessness

We welcome views and comments on this strategy.

More here:

Changes to Funding of Homelessness Hostels

Saturday 3rd February 2018

I’m writing this short blog piece in response to another rather fiery debate continuing on a couple of facebook threads - concerning the funding of a homelessness hostel, and its related support services, in Hull.  I hope this helps people to see that both Government and the ‘homelessness sector’ locally recognise that the current funding of ‘bed spaces’ and ‘support’ within the sector needs to be reviewed, and action is being taken.

Essentially, the Government announced in October 2017 that short-term accommodation (ie up to 2 years) for people presenting as homeless should not be funded by the Housing Benefit welfare pot, a change it proposes to bring into effect in April 2020.

Homelessness hostels will not then be funded by a room-by-room Housing Benefit application made by the hostel’s management organisation on behalf of their service-users.

Instead, from April 2020, hostels will be funded by an annual financial allocation following being commissioned by the local council, who in turn will receive a pot of money from central government which must be ‘ring-fenced’ for use only towards agreed homelessness support. The value of the pot of money received from central government will be directly proportional to evidenced local need.

Here’s a link to the Government statements on this, back in October 2017:

There is, of course, great debate in the  sector currently about these changes.  The new way homelessness support will be funded and delivered is not without its own complications (read Homeless Link’s response here).

In speaking to colleagues within the sector, locally and nationally, I sense that these proposed changes may be taken as an opportunity to shake up homelessness support provision in the UK. It could be used as an opportunity to move funding away from the large hostel systems - and instead fund more smaller projects, particularly those delivering the ‘Housing First’ model of support. Housing First gives rough sleepers direct access to a house of their own that they can call home, and a provision of professional support to help them maintain their tenancy successfully. Housing First has been used extensively in other countries, for example across North America - and it has even almost eliminated rough sleeping in Finland recently.

Changes ARE happening then.  Those managing homelessness hostels will have to work differently. There will not be an endless stream of Housing Benefit (with ‘support element’) applications funding the hostel model as is currently the case.  There may even be new practitioners funded to deliver different successful support models, as evidenced elsewhere.

Hope that helps a bit to assure some facebook commentators that change is on the way.


Editor, HumberHelp

SASH, safe and secure homes for young people.

Friday 19th January 2018

In 2017 SASH arranged 299 bednights for 43 young people in Hull and ER.

Bridlington was by far the busiest area where 36 young people were provided with accommodation. As SASH’s contract with Hull City Council only started in May we’re expecting 2018 to be even busier across the region, as such we are now focusing on developing a bigger network of hosts in the city.

At present SASH do not have any available Nightstop hosts in Hull, young people are having to travel into the surrounding towns and villages to access emergency accommodation. If you know anyone in the city who might like to use their spare room to help a young person facing homelessness then please see for more information about what we do.

Kirsty Clark

East Yorkshire Project Manager, SASH

Citizen’s Advice - Energy Saving Week 2018

Monday 15th January 2018

Here’s a list of events organised by Citizen’s Advice locally, helping you to save money on your energy bills. Time to switch?

“John is the reason, and every John that comes after him.“

Wednesday 10th January 2018

[from Emma Wagner, Humbercare Ltd]

I’m writing this now as soon as it has happened because it feels like the right time, driving home I stopped at some lights and saw a familiar face. He was waving at me and had a big cheesy grin and I recognised him instantly so I pulled over. It was an old service user, I’d known him and worked with him for years. He’d been in and out of prison in his younger years, lost family and friends alike. He’d slept on the streets of Hull for many years long before Futures existed. He stayed with us at Roper Street. He stayed with us at Westbourne House. In both, every few months he would get itchy feet and leave, to sleep on the streets or who only knows where. Sometimes he’d let himself down, and he’d leave because he believed that he’d let us down too and we’d go out and bring him back. But he worked hard to stay longer every time and every barrier was slowly broken down.

John has been in a flat of his own now for almost 6 months. It’s the first time I’ve seen him. Even when he left he was nervous and unsure and it took weeks to actually get him to go!

He’s been spending time with his sons, his grandchildren too. He tells me his flat is lovely, homely and clean. I believe him because he was the best section representative Westbourne ever had!

Now I know sometimes these stories are the same stories of people moving on, but to us and the people we tell you about, each story is special, and each story is the reason we continue every single day. John is the reason, and every John that comes after him.

I know he will see this, and he will probably cry but these are the best tears because they are tears of pride and hope.

Well done John, so so proud right now and so happy to see you’re doing well.

Emma Wagner, Humbercare Ltd.

I.T. for Jobseekers at Hull Central Library.

Wednesday 10th January 2018

I.T. for Jobseekers, a free 4-week course at Hull Central Library. Starting on the 12th of January, you can attend all or any of the session - but booking is essential. Get on it!

“Solidarity and supporting those most in need is a fundamental value of Emmaus.”

Saturday 6th January 2018

Emmaus Hull & East Riding have delivered a Rough Sleeper Outreach service for Hull City Council and East Riding Council since 2016. Our companions who were formerly homeless have trained to become active Outreach workers, dedicating no less than 40 hours a week to supporting those most vulnerable on the streets of Hull and rural hot spots across the East Riding. Experiencing homelessness themselves drives their unprecedented passion to help those most in need.

Emmaus house at any one time 30 formerly homeless people at The Orchard. We support all those who live with us to get back into independent living and for some that also includes employment.

Emmaus develop enterprises with social values and in Hull alone we have opened 3 in the last 18 months.

Emmaus supports those on the breadline with heavily discounted furniture and items of need. We also in collaboration with other agencies support those vulnerably housed or in need.

In recent weeks homelessness has become a topic of great debate with many groups, individuals, and media stories all portraying different pictures.

What we find extremely disappointing and saddening is the derogatory and inaccurate comments on social media made by other groups/individuals about the hard work of others. When this includes the work of our companions we will always stand with them and be a voice that is heard.

There are enough people and social issues in this city to support in various capacities. Solidarity and supporting those most in need is fundamental value of Emmaus. A value that underpins our entire organization.

Be assured there is a vast amount of support and service options across the city for those experiencing homelessness. There are services working everyday day of the year.

We are open and clear about our role and place in the provision of tackling homelessness.

emmaus Hull Team

Are your details up to date?

Thursday 4th January 2018

New year, and it’s time to sweep through the HumberHelp website with a new broom!
Is your local homelessness Organisation or Service listed on the HumberHelp website? If so, are your details up to date? If you’re not listed, then let’s start communicating and promoting the work you do. Please use the email form on the website to notify me of any changes or additions.
The more we know about homelessness and the help available, the more we can achieve.
Jerome - Editor.

YMCA Humber SleepEasy 2018, Friday 2nd February. Register Now!

Wednesday 3rd January 2018

Give up your bed for one night and join us to sleep under the stars, on Friday 2nd February. The money you raise will be used locally by YMCA Humber and partner organisations in your neighbourhood to support young people in poverty and at risk of homelessness.

A warm room and refreshments will be available during the night, but you will need to make sure you’re well wrapped up!

So for one night only, let’s sleep rough so others don’t have to.

Any questions? Contact us on

01472 359621

Register here:

‘Billy used to be homeless.’ A visit to Emmaus Hull and East Riding.

Tuesday 19th December 2017

By Mel Hewitt, December 2017.

December has shown up again, the same time as it usually does – and bringing all things Christmas along with it. It gets its timing right each year as shoppers scurry in the cold, determined to exchange their monthly incomings into material outgoings that they then wrap up and give to their nearest and dearest - a sure token of their affection and adoration. We only have to take our blinkers off for a minute, though, and in-between the addictively twinkly shop windows of our high streets we see the evidence of our cities being polarised into ‘haves’ and 'have-nots’. Dirty blankets, pots for change, agendas that have no space for anything but nourishment, warmth and the occasional “Can you spare some change please, love?” So for what it’s worth, reader, this Christmas, can I gift you a tale of Billy?

Billy used to be homeless. He knows what it is to be a 'have-not’ in a world addicted to Advent. He has slept on the streets, in hostels and in a prison cell. I am sure he is well-versed in his rattle for change and is highly skilled in catching the eye of a stranger, hurtling past, arms as full as sleighs will be. He also has academic qualifications in mechanics, the gift of the gab, a way of putting people at ease, and now a home at The Orchard - Hull’s Emmaus community. For those of you who don’t know what an Emmaus community is (or indeed that Hull had one) don’t worry - you’re in good company. Let’s start with the internet, then I’ll give you the feels.

Emmaus, according to my pal Wiki, is “an international solidarity movement founded in Paris in 1949 by the Catholic priest Abbe Pierre to combat poverty and homelessness”. His picture hangs proudly in the Emmaus superstore on Lockwood Street where many of the companions live, work and participate in this thing we’re all collectively winging called life. Thirty companions can live and work there at any one time.  Emmaus provides a home, a job, a place to socialise, learning and much more than that. It invests in people’s identities and provides them with not only physical safety inside its roof and walls, but an environment fit for purpose with its wraparound care. Billy put it much more eloquently than I ever could with his definition simply being “Freedom”. The superstore is vast, with every conceivable item of donated furniture on display; all cleaned, some upcycled and ready to find a new home. I eyed up a chair that would have sat perfectly in my hallway if only I knew the size of the space to fill. It could wait. I knew I’d be coming back.

Billy tells me the importance of the daily morning meetings, sorting what needs sorting, airing views that need sharing and allocating a key holder for when everyone else goes to their home and the companions are left to manage themselves. A brilliant way for companions to be heard and participate is having their own daily planning meeting. Integration and self-empowerment are key themes that seem to underpin everything that goes on here. I could almost feel it. The companions manage themselves domestically and do this  successfully. Rotas line one noticeboard - kitchen, cleaning, laundry - and everyone does their bit to keep the wheel turning.

Next I met their dog - because why shouldn’t a 'family’ and 'community’ have a pet? These folk seem to think outside the box with every available opportunity and make a success out of it. For gardeners there is an allotment and a decent whack of green space. For those who aren’t gardeners, I have a feeling they may have a go. More than once I heard that once someone starts tinkering about with something at The Orchard, others quickly follow suit, constantly belting out those values of involvement, acceptance and skill-sharing. I saw it in action wherever I walked. Someone outside planing wood attracts another companion without realising it, and then there are two. Someone making Christmas trees for the new shop on Whitefriargate is soon joined by another face; a companion working the till for the first time is supported by another. Old skills are rebirthed, new skills are embraced and formal qualifications are achieved. I was quickly becoming The Orchard’s biggest fan.

We walked through to the companions’ entrance and Billy told me of his fears when he had first arrived and sat in the armchair in the lobby. Was it a cult? He soon found out it wasn’t. Would it be like prison? Another qualm quickly quashed. Interestingly, Billy used to live in Hull as a child but held little memories of it until he returned. When he did he surprised himself by knowing how to get around on autopilot because “most things haven’t changed - the streets remained the same”.

He very kindly offered to show me his room. Hands up if you would spontaneously parade the privacy of your bedroom to a stranger? Me neither. There would be swift kicks towards my space under the bed, doors pushed to and a prayer said asking for leniency from the laundry fairies. It was spacious, bright and airy with ensuite facilities - not dissimilar to student halls accommodation; in fact, the plans were to go one better than halls and give each companion more metric space. The furniture 'basics’ are provided but the rest, the things that made his space his own, he bought himself. This is made more achievable by the policy that allows companions 50% off items from the superstore. Billy shared with me tales of his possessions including a New York skyline print and his pride-of-place tropical fish tank. “It was meant to be a fiver but I got it for £2.50,” he beamed. I surely beamed back as I thought, “What a fine Hullism - we always brag about our bargains!”
Two things really stood out to my wandering eyes. Firstly, I spied on top of his wardrobe a pile of criminology textbooks. He was taking some steps to alter his own path while still having a tag in situ - a most uplifting juxtaposition, showing that this ‘have-not’ had decided it was time he 'had’. Secondly, he had previously told me that his room was round the front. Now, he pointed to his curtains as he told me that he always sleeps with them open. A stargazer by default is what I’d instinctively presumed, but poetic instincts can be silenced as romantic and clichéd. “It’s because I’m nosy. I like to know what’s going on.” From one curtain-twitcher to another - this not only was the perfect answer, but also highlighted yet again that if we strip away our labels and limitations, we are all basically the same. I loved the fact that there was also a guest room for companions’ friends and family to visit. Why shouldn’t they be afforded the right to rebuild kinship and social ties?

We went down to the Apple Tree Café where I shook Billy’s hand firmly and thanked him for taking time out of his busy working day to satisfy my curiosity. Much has been expressed recently in the national and local media about the issue of rough-sleeping and homelessness in Hull, some of it ill-informed, much of it untrue and a lot of it discriminatory. I really wanted to find out more about the Rough Sleeper Outreach Support Team, which is another side to the work done at The Orchard. Unfortunately after an incredibly busy night, when staff returned to base, their time was hijacked by having to provide a media response. The media wanted to know what this team of people were doing to solve the problem of rough sleepers in Hull. The irony of this astounded me. They were actually stopped doing their invaluable work, gaining trust with rough sleepers, finding well-thought-out solutions and working flat-out, to answer the question, “How are you solving this?” It was obvious as an outsider that they were doing every possible thing they could and doing it superbly.

A cuppa at the Apple Tree Café ended my visit. I had actually heard more about the café than anything else before I came on this journey. I know people who go out of their way to eat, greet and socialise there and I completely understood why now. The whole place has a vibe that is drenched in positive energy. People aren’t judged or labelled, it hollers equality, empowerment and encouragement so loudly it’s hard not to hear it. The Orchard’s doors are wide open and welcoming. Yes, I like happy endings and positivity and I invariably try to draw them into my peripheral vision wherever I am. The Orchard gave me this without having to go looking too hard at all. Just to top off what was a fantastic morning, someone began playing a beautiful melody on the piano. When I asked who he was, I heard he was a neighbour who often pops by. How perfect - social integration at its finest happening in front of me.

So, this Christmas I will not be sending cards to my nearest, dearest and those in-between; I shall donate what I would have spent to Emmaus Hull. It is in very good hands with them. I wish them nothing but new beginnings, happy endings and a peaceful family Christmas. And Billy? I wish him everything he wishes for himself.

Mel Hewitt.
December 2017.

Update on Universal Credit provided by Department for Work and Pension

Friday 24th November 2017

Please find below an update on Universal Credit produced by the Department for Work and Pensions. This provides information on changes made to how Universal Credit will operate and particular  timescales, elements of which were announced in the budget.  In addition, the document gives some commentary from the DWP perspective on what Universal Credit is delivering.

“Dear partner

I am writing with further details on recent announcements on Universal Credit.

Universal Credit replaces legacy payments with a single monthly payment – merging six benefits into one. It ensures people are better off in work by gradually reducing the benefit payment as earnings increase, so claimants will not lose all their benefits at once, as they would in the old system.

People are moving into work faster and staying in work for longer under Universal Credit. Universal Credit claimants are more likely to be in work within six months than compared to claimants in similar circumstances on the old system. When fully rolled out, Universal Credit is expected to boost employment by around 250,000 – this equates to an average of nearly 400 jobs in every constituency in the UK.

Universal Credit is performing well: the vast majority of claimants now receive their first payment on time. Uptake of advances has increased and they are providing support to claimants in the first few weeks of their claim. We are introducing Universal Credit gradually. Of the total number of households that will eventually move onto Universal Credit, 9% are currently receiving it and this will increase to 12% by February 2018.

As we roll out Universal Credit, we are constantly improving how the system works. The recent announcements offer a balanced package of improvements which puts more money into claimants’ hands earlier and addresses all of the issues claimants face at the beginning of their claim.

Abolishing waiting days
Much comment has focused on the initial seven ‘waiting days’. From February 2018, we are removing the seven-day waiting period for new Universal Credit claimants, reducing the length of time claimants might wait to receive their first full payment.    

Increasing advances
In Universal Credit claimants are entitled to an advance of up to 50% of the first month’s payment – with the following six months’ payments adjusted to account for this.

From January 2018, we will be changing the system so that new Universal Credit claimants will be offered an advance of up to 100%. In practice, this means that new claimants in December can already receive an advance of up to 50% of their overall entitlement, and may receive a second advance to take it up to 100% in the New Year. Taken with the first payment, this means that claimants in need could receive nearly double the money they would usually get.

We will also be making all payments of advances recoverable over 12 months – if this is what claimants want, regardless of the level of the advance claimed. In addition, from spring next year, we will be making it possible to apply for an advance online – further increasing accessibility for those who need it.

It is worth noting that a self-service advance will be made available from spring 2018, where claimants can request an advance from their online account.

Support with housing costs
Nearly all of the most vulnerable claimants currently receive Housing Benefit. So claimants who were previously receiving Housing Benefit will receive a transitional payment – an extra two weeks support worth on average £233 per claimant – when they move to Universal Credit. This will be unrecoverable, automatic and received early in the first assessment period.

We will also be issuing new guidance to staff to ensure that claimants living in the private rented sector whose Housing Benefit was previously paid directly to landlords are automatically offered this option when they join Universal Credit.

Alternative Payment Arrangements for Landlords
From December 2017, new guidance will be issued to staff to ensure that claimants in the Private Rented Sector, who have managed payments to landlords for their legacy Housing Benefit, are offered this option when they join Universal Credit, provided the relevant criteria continue to be met. This gives additional continuity to claimants when they join Universal Credit.

Temporary accommodation housing support
Currently local authorities see a funding shortage when they place people into temporary and emergency accommodation as they could only recoup around 50% of the cost from Universal Credit. This housing support will be increased to 80% of their expenditure on temporary accommodation.

Providing budgeting help
Finally, those claimants who have difficulty managing their finances can currently qualify for help under the Universal Support scheme, delivered by Local Authorities. We are also exploring with Citizen’s Advice the scope for greater collaborative working to help claimants locally as they move to Universal Credit, and hope to be able to offer an update on this in due course.  

Helping claimants progress in work
In addition to these measures, the Government has allocated £8m over four years to conduct a suite of tests and trials to support development of the evidence about what works to help people progress in work. This includes women whom are returning to work and those whom are in insecure work.

Universal Credit Reprofile
To allow all the policy changes above to be implemented, from December 2017 the Live Service will no longer take any new claims. If not living in a Full Service area, claimants will be asked to claim legacy benefits or tax credits. The gateway direct for new claims for families with more than 2 children onto legacy benefits will also be extended until January 2019. To complete the necessary system changes for the Universal Credit Full Service, our roll out schedule will now be completed by December 2018. Details on this are being circulated separately.

Comprehensive support
This is a comprehensive and wide-ranging package worth £1.5 billion. It is significantly more generous than reducing the UC payment to one month. In terms of cashflow, our package of reforms mean that under Universal Credit, by the time of their first payment, a single claimant aged over 25 receiving housing support in the private rented sector can receive just over £1200, including their advance. By contrast, the equivalent claimant in JSA would receive just £700.

As you may be aware, the Scottish Government have powers to introduce their own flexibilities in certain areas of Universal Credit. We will work closely with the Scottish Government as we take these measures forward.

We must not forget that the support we give people is about more than just money. It is about the help we give people to get into work, to stay in work, and stand on their own two feet. That is what Universal Credit is about – and it will change our welfare system for the better.”

‘Raise the Roof Project’ Christmas Party.

Tuesday 21st November 2017

Taking place on 18th December, this Christmas Party and disco is raising funds to put homeless people in Hull into hotels over the festive period.

Hull’s Homeless Support Stand Up Project

Saturday 18th November 2017
Hull’s Homeless Support Stand Up Project

That’s the facebook link to comedian Jed Salisbury’s comedy event, to be held on 14th December in Hull. One to support if you can!

Thursday 16th November 2017

Embedded image

Winter support for rough sleepers in Hull, at Dock House (St Peter Street, opposite Post Office Sorting Office). Service provided by Humbercare Ltd.

Financial Help for retired Hull residents on a low income

Thursday 16th November 2017

The Joseph Rank Benevolent Fund principally helps, charities, retired persons on low incomes by paying a small quarterly allowance - to beneficiaries.

The fund helps retired persons and couples on a low income by paying a small quarterly allowance– currently £30 .  This does not affect any benefits received i.e. pension credits or housing benefits as it is treated as a charitable gift.

For more information visit:

How you can help Hull's homeless and have a great night out

Tuesday 14th November 2017
How you can help Hull's homeless and have a great night out

Cracking comedy initiative by Jed Salisbury - one to support, it’ll be a laugh too!